All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Windows Standard Operating Environment ? Operational
Mac Standard Operating Environment ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Advance Notice of Planned Service Interruption
Network Access –City West Campus Pridham Hall

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday May 11th
Outage Time: 8:00am-5:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Access Layer Refresh Project
Reference#: CHG – 945598
Contact: Josh Petek 0409 697 086

Posted on May 06, 2024 - 16:29 ACST
Past Incidents
May 9, 2024

No incidents reported today.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Resolved - This incident has been resolved.
May 3, 10:37 ACST
Update - No Power in Whyalla Server Room
May 3, 10:04 ACST
Investigating - We are currently investigating this issue.
May 3, 09:56 ACST
May 2, 2024

No incidents reported.

May 1, 2024
Resolved - This incident has been resolved.
May 1, 00:49 ACST
Investigating - learnonline is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.

May 1, 00:35 ACST
Apr 30, 2024
Completed - The scheduled maintenance has been completed.
Apr 30, 08:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 07:00 ACST
Scheduled - Both learnonline (UniSA Online Moodle) and learnonline (Moodle) will be unavailable during the described window.
Apr 24, 08:13 ACST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024
Resolved - This incident has been resolved.
Apr 27, 13:10 ACST
Monitoring - Working with F5 and users have been able to make new connections. Monitoring.
Apr 27, 12:46 ACST
Investigating - Currently users attempting to create a new session in the UniSA VPN via access.unisa.edu.au are receiving a "Access was denied by the access policy" error.

Users with existing sessions are still able to connect.

Apr 27, 11:07 ACST
Apr 26, 2024
Resolved - Email notification from SharePoint services are operational again.
Apr 26, 15:41 ACST
Update - Issue is still being investigated
Apr 24, 15:48 ACST
Investigating - There is a current issue whereby email notifications from SharePoint services are not getting through to customers. Microsoft has been engaged and are investigating the issue with UniSA systems infrastructure team.
Apr 24, 09:49 ACST
Apr 25, 2024

No incidents reported.